Refund Policy

This Refund Policy forms part of the Terms of Service. It applies to purchases made through SeeVideo, subject to any mandatory consumer rights and the terms of the payment provider or Merchant of Record shown at checkout.

Failed generation requests

Credits may be consumed when you submit a generation request. If our server records that an eligible request has failed before an Output is delivered, we may automatically return the credits consumed for that request. A pending, delayed, or timed-out request is not automatically a failed request; we may first reconcile its final status with the relevant provider to prevent duplicate delivery or duplicate refunds.

Credit restoration is the normal remedy for a failed generation request. A cash refund is not automatically available where the Service can reasonably restore the credits or re-run the affected request, unless required by applicable law.

Gift credits include daily check-in rewards and other free credits. They have no cash value and cannot be transferred, exchanged for cash, refunded, used to offset a refund, or used to require replacement or compensation. Daily check-in credits expire exactly 30 × 24 hours after grant and are not restored or extended after expiry. Gift and reward credits are consumed before non-gift credits, which can cause other credits to expire first. For a failed generation, we may restore only the non-gift credits actually consumed for that request; consumed gift or reward credits are not restored. These restrictions are subject to any consumer rights that cannot be waived under applicable law.

Eligible refund requests

We will review a refund request when, for example:

• you were charged more than the price displayed at checkout because of a billing error;
• you were charged more than once for the same purchase;
• paid credits were not delivered and cannot reasonably be restored;
• a paid feature was materially unavailable because of an error attributable to us and we cannot reasonably provide an alternative remedy; or
• a refund is required under applicable law.

Items generally not refundable

Except where required by applicable law or expressly approved by us, we do not refund:

• credits that have been used to submit or complete a generation request;
• a completed Output merely because it does not meet a subjective expectation, where the Service performed as described;
• delays, failures, or unusable results caused by your prompt, reference media, missing permissions, device, network, payment method, breach of the Terms, or violation of the Acceptable Use Policy;
• unused time in a subscription period after cancellation; or
• purchases that are subject to a valid chargeback, fraud investigation, or payment-provider dispute until that matter is resolved.

Subscriptions and cancellation

Subscriptions renew automatically until cancelled. You can cancel through the billing area before the next renewal date. Cancellation stops future renewal charges and does not ordinarily refund the current paid period. If you have a statutory cancellation or cooling-off right, we will honor it as required by law, taking account of any consent you gave for immediate access to digital content or services.

How to request a refund

Email support@seevid.org as soon as possible after discovering the issue. Include your account email, order number, payment date, amount and currency, payment method, task identifier where relevant, and a concise description of the problem. We may request information needed to verify the purchase or investigate the issue.

If approved, refunds are issued to the original payment method where possible. Processing time depends on the payment provider and financial institution. Do not initiate a chargeback before contacting us unless law requires otherwise; a chargeback may delay resolution while we review the transaction with the payment provider.

Changes and consumer rights

We may update this Policy for future purchases by posting a revised version with a new "Last updated" date. Nothing in this Policy limits rights that cannot be waived under applicable consumer-protection law.